Shipping

We offer FREE standard delivery for all orders in the UK

ENTER FREEDEL IN AT THE CHECKOUT 

Some locations do not fall into our mainland delivery zones with our courier. The following locations Highlands, Islands, Northern/Southern Ireland, Channel Islands, Isle of Man, Isle of Arran and postcodes DD, PH, IV, KW, AB do carry a slightly higher delivery charge (Price on application).

Overseas Delivery

We deliver all over the world, please contact us by email - sales@candledefleur.co.uk for a quote.

International Shipping Disclaimer

Due to the complexity of Custom authorities in some countries, shipments may be subject to custom inspections, which might cause unexpected shipment delays. Candle De Fleur accepts no responsibility for delays, import duties, taxes or confiscations of any products by customs inspectors or other personnel. Unfortunately, we cannot guarantee delivery time whenever custom delays occur. 

 Damage

We package our candles securely. However, if you discover damage to a candle that has occurred during shipping, please notify us IMMEDIATELY (within 24 hours of receipt of your candle). In order to send a replacement, we will need photographic proof of the damage to your candle to send onto Parcelforce. We take great care in packaging our candles for shipment, and damage is an extremely rare occurrence. 

Shipping Costs

Free standard delivery to UK for orders over £35

First Class up to cart total of £4.98 is £1.99

Parcel Force from £7.99 up to 20kilos - which is a lot of candles!

Parcel Force guarantees your item to you within 48 hours from dispatch.

Delivery Rules and Restrictions

All orders require a signature upon delivery. If your delivery cannot be made for any reason a card will be left and you can collect your items from your local sorting office.

We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or misdelivery as a result of incorrect data entry.

We are unable to process orders to a P.O Box address.

Dispatch Times

All orders are dispatched within 1 working day not including the order date.

If you need your item urgently, please call us on 01923 83 9000.

 If you live outside of the UK, please contact us before ordering to ensure that we can accommodate you.